Privacy Policy
How PrintCorps Limited collects, uses, and protects your personal information
1. Introduction
PrintCorps Limited ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website printcorpsug.com, use our mobile application, or utilize our printing services.
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Our Commitment: We are committed to protecting your privacy and handling your data in an open and transparent manner. We comply with the Data Protection and Privacy Act of Uganda and applicable international data protection regulations.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when registering, using our services, or communicating with us:
| Category | Data Collected | Purpose |
|---|---|---|
| Account Information | Name, email address, username, password | Account creation and authentication |
| Contact Information | Phone number, physical address, delivery address | Communication and service delivery |
| Business Information (Printers) | Company name, business registration, contact person, business description | Printer verification and profile creation |
| Payment Information | Mobile money number, card details (processed securely by third parties), bank details | Payment processing and transactions |
| Job Information | Print specifications, uploaded files, job descriptions, delivery instructions | Service fulfillment |
| Communications | Messages with printers, support inquiries, feedback | Customer support and service improvement |
2.2 Information Collected Automatically
When you access our Platform, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, navigation patterns, referring websites
- Location Information: General location based on IP address, precise location (with your permission)
- Cookies and Tracking: See our Cookie Policy in Section 6
2.3 Information from Third Parties
We may receive information about you from:
- Payment Processors: Transaction confirmations, payment status
- Social Media: If you connect your social media accounts
- Service Providers: Analytics providers, marketing partners
- Printers: Job updates, delivery confirmations
3. How We Use Your Information
3.1 Primary Purposes
We use your information for the following purposes:
- Service Delivery: To process your print jobs, connect you with printers, and fulfill orders
- Account Management: To create and maintain your account, verify your identity
- Communication: To send service updates, job notifications, and respond to inquiries
- Payment Processing: To process transactions and manage billing
- Customer Support: To provide assistance and resolve issues
- Quality Assurance: To monitor and improve our services
3.2 Secondary Purposes
We may also use your information for:
- Analytics: To understand how users interact with our Platform and improve user experience
- Marketing: To send promotional communications (with your consent)
- Personalization: To tailor content and recommendations to your preferences
- Security: To detect and prevent fraud, unauthorized access, and other harmful activities
- Legal Compliance: To comply with applicable laws and regulations
3.3 Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, our legal basis for processing your information includes:
- Contract Performance: Processing necessary to fulfill our service agreement with you
- Consent: Where you have given explicit consent (e.g., marketing emails)
- Legitimate Interests: For analytics, security, and service improvement
- Legal Obligation: Where required by law
4. Information Sharing and Disclosure
4.1 When We Share Information
We may share your information in the following circumstances:
- With Printers: To fulfill your print jobs (clients' contact and job details)
- With Clients: To facilitate communication (printers' business information)
- Service Providers: Third-party vendors who assist in operating our Platform (hosting, payments, analytics)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or government authority
- Protection of Rights: To enforce our Terms, protect our rights, or prevent fraud
4.2 What We Don't Share
We do NOT:
- Sell your personal information to third parties
- Share sensitive payment information (processed directly by payment gateways)
- Rent or trade your data for marketing purposes
- Share your information with unauthorized third parties
4.3 Third-Party Services
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
Payment Processing: All payments are processed through secure third-party payment gateways. We do not store your full payment card details on our servers. Payment information is encrypted and handled directly by our payment partners.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Strict authentication and authorization protocols
- Secure Storage: Encrypted databases with limited access
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Staff trained in data protection practices
5.2 Data Breach Procedures
In the event of a data breach:
- We will notify affected users within 72 hours of discovery
- We will notify relevant authorities as required by law
- We will take immediate steps to mitigate risks
- We will investigate and implement measures to prevent recurrence
5.3 Your Responsibilities
You play a crucial role in protecting your information:
- Use strong, unique passwords for your account
- Never share your login credentials
- Log out of your account on shared devices
- Notify us immediately of any unauthorized access
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data (subject to legal obligations)
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a structured format
Right to Object
Object to certain processing activities
Right to Withdraw Consent
Withdraw consent at any time (where applicable)
Right to Lodge a Complaint
Contact your local data protection authority
7.1 How to Exercise Your Rights
To exercise any of these rights:
- Contact us at info@printcorpsug.com
- Submit a request through your account settings
- Use our Data Subject Request form (available upon request)
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
7.2 For Ugandan Users
Under the Data Protection and Privacy Act of Uganda, you have the right to:
- Be informed about data collection and use
- Access your personal data
- Object to processing for direct marketing
- Request correction or deletion
- Lodge a complaint with the National Information Technology Authority (NITA-U)
8. Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
- If you are a parent/guardian and believe your child has provided us with information, please contact us
- If we learn we have collected information from a child without verification of parental consent, we will delete it
- We encourage parents to monitor their children's online activities
Note: Users under 18 may not register for an account or use our services. By registering, you confirm that you are at least 18 years old.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
9.1 Where We Store Data
Our servers are primarily located in Uganda. However, we may use service providers in other countries, including:
- Cloud hosting providers (may store data in multiple regions)
- Payment processors (global infrastructure)
- Analytics providers (global data processing)
9.2 Safeguards for International Transfers
When transferring data internationally, we implement appropriate safeguards:
- Standard contractual clauses approved by relevant authorities
- Binding corporate rules where applicable
- Verification that recipient countries provide adequate protection
- Encryption and security measures during transfer
By using our Platform, you consent to the transfer of your information to countries that may have different data protection rules than your country.
10. Data Retention
10.1 Retention Periods
We retain your information for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion + 30 days | Account management, legal requirements |
| Job Records | 3 years after job completion | Quality assurance, dispute resolution |
| Payment Records | 5 years (as required by tax laws) | Legal and financial compliance |
| Communications | 2 years | Customer service, issue resolution |
| Usage Data | 1 year | Analytics, service improvement |
10.2 Account Deletion
When you delete your account:
- Your profile information will be removed within 30 days
- Job records may be retained for the periods above
- Content you've created may be anonymized
- Backup copies may remain temporarily
To request account deletion, visit your account settings or contact support.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email of material changes
- Display a notice on our Platform
- Provide a summary of changes where appropriate
We encourage you to review this Privacy Policy periodically. Your continued use of our Platform after changes constitutes acceptance of the revised policy.
Material Changes: If we make significant changes affecting your rights or how we use your data, we will provide prominent notice and, where required by law, obtain your consent.
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Data Protection Officer
RM. KJ-50, Satelite Beach
Mukono Division, Mukono Municipality
Uganda
Data Protection Authority
If you are unsatisfied with our response, you have the right to lodge a complaint with:
National Information Technology Authority - Uganda (NITA-U)
Palm Courts, Plot 7A, Rotary Avenue
P.O. Box 22113, Kampala, Uganda
Email: complaints@nita.go.ug
Website: www.nita.go.ug
Privacy Policy Acknowledgment
By using PrintCorps services, you acknowledge that you have read and understood this Privacy Policy. We are committed to protecting your privacy and handling your data with care.
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