Frequently Asked Questions

Creating an account is quick and easy:

1. Click the "Sign Up" button in the top right corner
2. Fill in your name, email address, and phone number
3. Create a strong password (minimum 8 characters)
4. Agree to our Terms of Service
5. Click "Register" to create your account

You'll receive a verification email. Click the link to activate your account and start ordering!

To update your profile information:

1. Log in to your account
2. Click on your profile icon in the top right corner
3. Select "Profile Settings" from the dropdown menu
4. Update your personal information, contact details, or profile picture
5. Click "Save Changes" to update your information

Some changes like email address may require verification for security purposes.

To change your password:

1. Log in to your account
2. Go to your profile settings
3. Click on the "Security" tab
4. Select "Change Password"
5. Enter your current password
6. Enter and confirm your new password
7. Click "Update Password"

If you've forgotten your password:

1. Click on the "Forgot Password" link on the login page
2. Enter your registered email address
3. Check your email for a password reset link
4. Click the link and follow the instructions to set a new password
5. If you have security questions set up, you may be prompted to answer them

Password reset links expire after 24 hours for security reasons.

Setting up security questions helps secure your account and aids in password recovery:

1. Log in to your account
2. Go to your profile settings
3. Navigate to the "Security" section
4. Click on "Setup Security Questions"
5. Select questions from the dropdown menus
6. Provide your answers (these are case-sensitive)
7. Click "Save Security Questions"

Security questions are encrypted and cannot be viewed by our staff. Make sure to remember your answers!

To create a new print job:

1. Log in to your account
2. From your dashboard, click "New Print Job" or navigate to new_job.php
3. Upload your documents (supported formats: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, PNG, TXT)
4. Select the printing service you need
5. Specify the number of copies, color preference, and priority level
6. Enter delivery details (address and contact information)
7. Choose your payment method
8. Review your order summary and submit

For best results, we recommend uploading PDF files for accurate page counting.

You can track your print jobs in several ways:

• Via Dashboard: Log in and visit "My Jobs" to see all your orders and their current status
• Email Notifications: You'll receive email updates when your job status changes
• SMS Updates: If you provided a phone number, you'll get SMS notifications
• Order Lookup: Use the order lookup tool on our homepage with your order number

Job status indicators:

• Pending - Awaiting printer assignment
• Assigned - Printer has accepted your job
• In Progress - Printing has started
• Completed - Job is ready for pickup/delivery
• Cancelled - Order was cancelled

Order modification and cancellation policies:

• Pending Status: You can edit or cancel your order directly from the "My Jobs" page
• Assigned Status: Contact support immediately - modifications may be possible if printing hasn't started
• In Progress: Changes cannot be made; you may need to create a new order
• Completed: Order is final and cannot be modified

We support the following file formats:

Maximum file size: 20MB per file. For larger files, please contact support.

Printing times vary based on job complexity and printer availability:

• Normal Priority: 24-48 hours
• High Priority: 12-24 hours
• Rush Orders: Within 12 hours (additional fees apply)

Factors that affect printing time:

• Number of pages and copies
• Color vs. black & white
• Paper type and size
• Current printer workload
• Time of day (evening/weekend orders may take longer)

You'll receive real-time updates on your estimated completion time via email and SMS.

Your order price is calculated based on several factors:

• Base Price: Determined by the service selected
• Page Count: Number of pages multiplied by copies
• Color Printing: Additional surcharge for color pages
• Priority Level: Rush and high priority orders have surcharges
• Paper Type: Premium paper options may cost more
• Dimensions: Large format prints are priced by area

You'll see a detailed price breakdown before submitting your order, including:

• Base price
• Color surcharge (if applicable)
• Priority surcharge (if applicable)
• Total amount

If you select color printing but upload black & white documents, you'll still be charged the color rate as the printer prepares for color output.

We accept multiple payment methods for your convenience:

• Wallet Balance: Instant payment using your PrintCorps wallet
• Mobile Money: MTN and Airtel mobile money
• Cash on Delivery: Pay when you receive your order
• Bank Transfer: Direct bank deposits
• Card Payment: Visa, Mastercard (coming soon)

To add funds to your wallet:

1. Log in to your account
2. Go to "My Wallet" from the sidebar
3. Click the "Deposit" button
4. Choose your preferred deposit method:
   • Mobile Money (MTN/Airtel) - instant
   • Bank Transfer - 1-2 business days
   • Card Payment - instant (coming soon)
5. Enter the amount you wish to deposit (minimum UGX 5,000)
6. Follow the prompts to complete payment
7. Funds will be available in your wallet immediately for mobile money

Pro tip: Keep your wallet topped up for faster checkout on future orders!

You can withdraw funds from your wallet to your mobile money account:

1. Log in to your account
2. Go to "My Wallet" from the sidebar
3. Click the "Withdraw" button
4. Select withdrawal method (Mobile Money only)
5. Choose your mobile provider (MTN or Airtel)
6. Enter your mobile money number
7. Specify the amount to withdraw (minimum UGX 5,000)
8. Submit your withdrawal request

Make sure your mobile money number is correct - we cannot reverse transactions sent to wrong numbers.

Our refund policy depends on the order status:

• Pending Orders: Full refund available if cancelled before printer assignment
• Assigned Orders: 80% refund if cancelled before printing starts
• In Progress: No refund once printing has begun
• Quality Issues: Full or partial refund if the print quality doesn't meet our standards
• Delayed Orders: Partial refund for orders delayed beyond the estimated delivery time

To request a refund:

1. Contact support within 7 days of delivery/pickup
2. Provide your order number and reason for refund
3. Include photos if reporting quality issues
4. Our team will review and respond within 24 hours

We offer two delivery methods:

You can select your preferred method when creating a new print job.

Delivery fees are calculated based on:

• Distance: The distance between the printer and your delivery address
• Order Size: Larger orders may have higher delivery fees
• Urgency: Rush deliveries may incur additional fees
• Location: Remote areas may have surcharges

You'll see the delivery fee clearly displayed in your order summary before submission.

Each printer has its own service area, typically within:

• City Centers: 10-15km radius
• Suburban Areas: 20-25km radius
• Rural Areas: Up to 30-50km radius (may have surcharges)

When you create a job:

• The system automatically shows printers within your area
• You'll only see printers that can deliver to your address
• Distance is calculated using your saved location

Enable location services for the best experience finding nearby printers!

We support the latest versions of:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari
• Microsoft Edge
• Opera

For the best experience, we recommend using the latest version of Google Chrome.

Common upload issues and solutions:

• File too large: Maximum file size is 20MB. Try compressing your file.
• Unsupported format: We support PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, JPG, PNG, TXT.
• Corrupted file: Try opening the file on your computer first to verify it's not corrupted.
• Slow internet: Large files may take time. Check your internet connection.
• Browser issues: Try clearing your cache or using a different browser.

Tip: Convert multiple files to PDF first - it often results in smaller file sizes and is our most compatible format.

To enable location services for better printer recommendations:

In Chrome:

1. Click the lock icon (or information icon) in the address bar
2. Find "Location" in the permissions list
3. Select "Allow"
4. Refresh the page

In Firefox:

1. Click the shield icon in the address bar
2. Find "Location" and choose "Allow"
3. Refresh the page

In Safari:

1. Go to Safari > Preferences > Websites
2. Find "Location Services" in the left menu
3. Set printcorps.com to "Allow"

You can also manage location settings directly in your profile after logging in.